Refund and Returns Policy

Ceramic Materials Workshop
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Refund and Returns Policy

Course Drop and Refund Policy

CMW understands that our students live busy lives and cannot always attend and complete classes as they have intended.

Below is CMW’s policy regarding dropping out of a class and/or requesting refunds:

Full Courses – Understanding Glazes , Introduction to Clay Bodies, Advancing Glazes, and Crystal Ball. Due to the high level of student engagement in these classes, enrollment is capped at a maximum number of students. If you cannot attend a session as scheduled, please notify us as soon as possible so that we can offer the spot to someone on the wait list. If you drop the class before the start date, CMW will refund 100% of your tuition. If you drop the class after the start date and within 2 weeks, CMW will prorate tuition for the time of your enrollment. After 2 weeks, there are no refunds or changes in enrollment. ** Note any refunds issued will have payment processing fees deducted.
Self Guided and Lecture Only Courses – Understanding Glazes, Introduction to Clay Bodies, Advancing Glazes, and Crystal Ball. These are on-demand classes that are available to you for 4 months upon enrollment. There are no refunds for these classes as class material is immediately available upon enrollment.
Workshops and Digital Books– The Middle Glazes, Glaze of Our Lives, Glazed and Confused, Test, Test, Test! 7500 Glaze Tests from Ceramic Materials Workshop (with or without Matt’s analysis). These are on-demand workshops and digital books that are available to you for as long as CMW is around. There are no refunds for workshops as class material is immediately available upon enrollment.

We're here to help!

From the potter to the largest companies in the world, Ceramic Materials Workshop has consulted with the ceramic industry for over 20 years.

Consulting Services

Clay Body Profiling
Glaze and Clay Body Development
Production Flaw Diagnosis and Correction Assistance
Future Growth Planning Support
Equipment Sourcing and Implementation
Live Q&A Support

Ceramic Materials Workshop has provided us with invaluable consulting services. They've helped us identify opportunities for rapid and significant improvements within our current resource constraints. Additionally, they've assisted us in selecting the optimal investments for future clay mixing equipment. Their expertise has also enabled us to implement effective quality control systems that minimize disruptions to our clay production process. The cost of this service is incredibly reasonable considering the substantial benefits we've realized.

David Peters

Director of Clay Business, Archie Bray Foundation

The Ceramic Materials Workshop team is like having a secret weapon for my ceramic projects! They're super knowledgeable and always willing to break down complex stuff into relatable terms. They were super responsive and always had answers to my questions. Their expertise helped me develop a custom clay body that's perfect for my process. If you need ceramic consulting, these guys are the real deal!

Curt Hammerly

Director of Clay Business, Hammerly Ceramics

Ceramic Materials Workshop's consulting team are rockstars! Their team is the most knowledgeable and is the best for distilling "graduate level" ceramic chemistry for every range of potter! They were paramount in making our clay even better, informing on production process and chemistry. They were always quick to respond and easy to talk to, making the whole process a breeze. We're so glad to be working with them and would definitely recommend them to any other ceramic business or professional potter.

Steven Johnson

General Manager, Rovin Ceramics